Cancellation and Refund Policy

1. Policy overview

Every travel product has its own fare or rate conditions. Your eligibility to change or cancel, the amount deducted and the available remedy depend on the supplier rules accepted at booking, the timing of the request, services already used and applicable law.

2. How to request a cancellation or change

1. Contact SeeMyTrip through the support details shown on the website or your booking communication.
2. Provide the booking reference, lead traveller name and requested action.
3. Review the estimated supplier penalty, fare difference and applicable service fee.
4. Confirm the request before the stated deadline. A request is not complete until acknowledged and processed.

Urgent requests close to departure should also follow any supplier instructions. Merely emailing or not using a booking does not automatically cancel it.

3. How cancellation deductions are calculated

The final deduction may include:

• Airline, hotel or other supplier cancellation penalty.
• Non-refundable fare, taxes, booking components or convenience charges.
• Fare or rate difference for a change.
• SeeMyTrip cancellation, amendment or service fee disclosed with the booking or request.
• Used portions of a partially travelled itinerary.
• Currency conversion, bank or payment-provider adjustments where applicable.

Any estimate can change until the supplier processes the request. The final supplier calculation governs, subject to applicable law.

4. Product-specific conditions

Flights

Airline fare rules determine change, cancellation, no-show, baggage and refund conditions. Separate tickets are independent bookings; disruption to one does not automatically change or refund another.

Hotels and stays

Refundability depends on the selected rate and the property’s cancellation deadline, usually based on the property’s local time. No-show or early departure may attract the full stay charge.

Holiday packages, groups and events

Packages may combine multiple suppliers with different deadlines. Deposits, issued tickets, visa charges, event inventory and other committed costs may be non-refundable. The quotation or agreement may contain a separate cancellation schedule.

Rail, buses, cruises, cars, activities, insurance and visas

The operator’s rules apply. Government, consular, processing and insurance charges may be non-refundable once an application or service begins. Insurance cancellation and claims are governed by the insurer’s policy wording.

Charters and customised services

Private aircraft, helicopters, destination events and custom arrangements are governed by the signed quotation or supplier contract and may require substantial non-refundable commitments.

5. No-show, late arrival and unused services

If you do not arrive, check in or use a service within the required time, the supplier may treat the booking as a no-show and cancel remaining portions. Refunds are available only if permitted by the applicable rule. Contact SeeMyTrip before departure whenever possible.

6. Supplier cancellations or significant changes

If a supplier cancels or significantly changes a service, the options may include an alternative, travel credit or refund under supplier policy and applicable law. SeeMyTrip will communicate available options and assist with the request, but cannot create a remedy the supplier or law does not provide.

7. Refund process

1. SeeMyTrip submits or records the eligible request with the supplier.
2. The supplier reviews the booking and confirms the refundable amount.
3. Where SeeMyTrip must first receive funds from the supplier, processing continues after receipt.
4. The eligible amount is returned to the original payment method where practicable, unless law or an agreed account arrangement permits another method.
5. Your bank, card issuer or payment provider may require additional time to post the credit.

Processing time varies by supplier, product and payment method. Status updates are estimates and not guaranteed settlement dates.

8. Credits, vouchers and promotional bookings

Some bookings may qualify only for supplier credit or a voucher rather than cash. Credits can have traveller, route, supplier, usage and expiry restrictions. Promotional discounts, rewards and coupons may not be refundable or reinstated after cancellation.

9. Failed or duplicate transactions

If payment is debited but no booking is confirmed, contact us with the transaction reference. After verification, any amount due will be reversed or refunded through the applicable payment channel. Duplicate confirmed bookings remain subject to supplier cancellation rules unless the supplier agrees otherwise.

10. B2B, franchise and corporate bookings

Separate commercial agreements, credit terms, wallet rules or service-fee schedules may apply. Refunds may be credited to the relevant business account or original settlement method in accordance with that agreement.

11. Disputes and chargebacks

Please contact SeeMyTrip before initiating a payment dispute so we can review supplier confirmation and refund status. A chargeback does not cancel a booking and may delay resolution. Nothing in this policy limits remedies available under applicable consumer law.

12. Contact us

Send your booking reference, traveller name, product, travel date and requested action to info@seemytrip.com. Do not email card PINs, CVVs or one-time passwords.